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FAQ

Got Questions? We Have Answers

Everything you need to know before you shop with us.

Still have questions?

Our support team is happy to help with anything not covered here.

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Every piece ships with a certificate of authenticity and is checked by our in-house gemologists before it leaves our workshop.

We work primarily with 18k gold, sterling silver, and certified conflict-free diamonds and gemstones, ethically sourced from audited suppliers.

Yes — unworn items in their original packaging can be returned within 14 days for a full refund or exchange.

Most rings can be resized once for free within 60 days of purchase. Contact support with your order number to get started.

Orders ship within 2–3 business days and arrive fully insured, with tracking, in 3–7 business days depending on your location.

Store pieces separately in a soft pouch, avoid contact with perfume and lotion, and clean gently with a soft cloth. Complimentary cleaning is included with every purchase.

We accept all major credit and debit cards, PayPal, and bank transfer, plus flexible payment plans on select items.

Yes — all transactions are encrypted and processed through PCI-compliant payment gateways. We never store your card details.

Flexible Payment

Choose the payment plan that works best for you.

Best Online Support

Always available to assist with any questions or issues.

14 Day Returns

Return any item within 14 days for a full refund.

Premium Support

Receive priority assistance from our dedicated team.